Refund Policy

1. Important Requirement Before Return
   1.1 Prior to initiating any return or refund request, you must contact our customer service team to obtain authorization and the physical address for returning goods.
   1.2 Returns sent to any address other than the one provided by our customer service team will not be processed, and we will not be held responsible for such items.
   1.3 To initiate the return process, please contact service@fokstore.com with your order number, details of the item(s) to be returned, and the reason for return.
2. Eligibility for Returns
   2.1 To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags, labels, and accessories intact.
   2.2 Returns must be initiated within 30 days of the delivery date. Items returned after this period will not be accepted.
   2.3 Certain items are non-returnable, including:
   • Perishable goods
   • Personalized or custom-made items
   • Intimate or sanitary products
   • Digital products or downloads
   • Items marked as "final sale"
3. Return Process
   3.1 After contacting our customer service team at service@fokstore.com, you will receive a Return Merchandise Authorization (RMA) number and the specific physical address for returns if your request is approved.
   3.2 All returned items must be clearly marked with the provided RMA number. Returns without a valid RMA number will not be processed.
   3.3 You are responsible for the shipping costs associated with returning items, unless the return is due to a defect or error on our part.
   3.4 We recommend using a trackable shipping method and retaining proof of shipment, as we are not responsible for items lost or damaged during return transit.
4. Inspection and Processing
   4.1 Once we receive your returned item at the provided address, our team will inspect it to ensure it meets our return eligibility criteria.
   4.2 Inspection typically takes 3-5 business days from the date we receive the returned item.
   4.3 If your return is approved, we will process your refund within 7-10 business days of approval.
5. Refund Options
   5.1 Approved refunds will be issued using the same payment method used for the original purchase, unless otherwise requested and approved.
   5.2 Please note that processing times for refunds may vary depending on your payment provider.
   5.3 Shipping costs from the original order are non-refundable, unless the return is due to a defect or error on our part.
6. Damaged or Defective Items
   6.1 If you receive a damaged or defective item, please contact service@fokstore.com within 7 days of delivery.
   6.2 You may be required to provide photos of the damaged or defective item and its packaging for our assessment.
   6.3 Depending on the situation, we may offer a full refund, replacement item, or repair service at our discretion.
   6.4 If a replacement is requested and the item is no longer available, a full refund will be issued.
7. Incorrect Items
   7.1 If you receive an incorrect item (different from what you ordered), please contact service@fokstore.com within 7 days of delivery.
   7.2 We will arrange for the correct item to be sent to you at no additional cost and provide specific instructions for returning the incorrect item.
8. Cancellations
   8.1 Orders can be canceled within 24 hours of placement by contacting service@fokstore.com.
   8.2 If your order has already been shipped, you will need to follow our regular return process once you receive the item, including contacting us first to obtain return authorization and address.
9. International Returns
   9.1 International customers are responsible for all return shipping costs, including any customs duties or taxes incurred.
   9.2 We recommend checking with your local customs office regarding any potential duties or taxes on returned items.
   9.3 All international returns must follow the same process of first contacting service@fokstore.com to obtain authorization and the correct return address.
10. Contact Information
    10.1 For return and refund inquiries, please contact service@fokstore.com.
    10.2 For account-related issues, please contact account@fokstore.com.
    10.3 For general inquiries, please contact info@fokstore.com.
11. Policy Changes
    11.1 We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
    11.2 Your continued use of our Website after any policy changes constitutes your acceptance of the revised terms.