Privacy policy
Privacy Policy for Fokstore.com
Effective Date: July 29, 2025
This Privacy Policy explains how Fok Dragon Investment Limited ("we", "us", or "our") collects, uses, discloses, and protects your information when you visit or use https://www.fokstore.com/ (the "Website") and our related services. By accessing or using the Website, you agree to the collection and use of your information as described in this policy.
- Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
We may collect personal information that you voluntarily provide to us, including:
- Contact information (name, email address, phone number, shipping/billing address)
- Account credentials (username, password)
- Payment information (credit/debit card details, which are processed by third-party payment processors)
- Information provided in communications with our customer service team
1.2 Automatically Collected Information
When you access or use the Website, we may automatically collect certain information, including:
When you access or use the Website, we may automatically collect certain information, including:
- IP address and device information (model, operating system, browser type)
- Usage data (pages visited, time spent on the Website, links clicked, search queries)
- Cookies and similar tracking technologies (see Section 4 for details)
1.3 Information from Third Parties
We may receive information about you from third parties, such as:
We may receive information about you from third parties, such as:
- Payment processors (to confirm transaction details)
- Shipping providers (to track delivery status)
- Social media platforms (if you choose to sign in using social media credentials)
- How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders (including payment processing and shipping)
- To create and manage your account
- To communicate with you about your orders, account, and promotional offers
- To provide customer service and support
- To improve our Website, products, and services
- To personalize your experience on the Website
- To detect, prevent, and address fraud or other illegal activities
- To comply with legal obligations
- How We Disclose Your Information
We may disclose your information in the following circumstances:
- To service providers who assist us in operating the Website and providing our services (e.g., payment processors, shipping providers, IT support)
- To comply with legal requirements, such as responding to a subpoena or court order
- To protect our rights, property, or safety, or the rights, property, or safety of others
- In connection with a merger, acquisition, or sale of all or part of our business
- With your consent or at your direction
- Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons, pixels) to:
- Enable and improve the functionality of the Website
- Track your activity on the Website
- Personalize your experience
- Understand how users interact with the Website
You can manage your cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of the Website.
- Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
- Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
- Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to restrict or object to certain processing of your personal information
- The right to data portability, where applicable
To exercise these rights, please contact us using the information provided in Section 10.
- Third-Party Links
The Website may contain links to third-party websites. This Privacy Policy does not apply to such websites, and we are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites you visit.
- Children's Privacy
The Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
- Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after the effective date of any modifications constitutes your acceptance of the revised policy.
- Contact Information
If you have any questions or concerns about this Privacy Policy:
- For general privacy inquiries: info@fokstore.com
- For account-related privacy issues: account@fokstore.com
- For other service-related privacy matters: service@fokstore.com
Thank you for trusting Fokstore.com with your information.